Is your firm in the Top 3 of Google Search?
Our comprehensive SEO program is designed to get you in the Top 3 Google Search results and keep you there. Contact us today for a complimentary audit and review.
This site uses features not supported by Internet Explorer.
Running a mass tort campaign requires managing many moving parts. Because of the volume of cases in a mass tort, the process can be overwhelming if you don’t have an effective system in place. Let’s walk through the best practices for each step, from intake through medical record review.
The intake process serves two purposes. It’s the first step to prequalifying prospective clients. It’s also your first chance to make a positive impression and to build trust. Responsiveness and timeliness when responding to calls and requests are critical. According to an ABA Benchmark Study on Law Firm Intake Process, one in three calls went straight to voicemail and 42% of law firms took 3 to 4 days to respond to a voicemail or web form. When your firm doesn’t respond in a timely manner, you may lose that prospective client to a competitor.
Once callers have established contact with your firm, calls should be treated with empathy and professionalism. The ABA Benchmark Study showed over 40% of callers reported the people answering the phone were not at all empathetic.
The intake process is a two-way street, introducing prospective clients to your firm and prequalifying callers. Your firm needs an efficient way to prequalify prospective clients and to take leads from initial contact to signed contracts.
Handling intake in-house can challenge your firm’s personnel and resources. Many firms choose to outsource the intake process to increase productivity. Partnering with the right call center and legal intake experts can help you streamline the process, allowing you to increase your conversion rate and number of opened cases.
Once you’ve completed the intake process, your goal is to convert qualified leads into signed clients. Some firms may choose to use digital contract packets and e-signatures. Digital copies are fast and efficient but there may be issues during medical record retrieval. Hard-copy contract packets avoid issues during medical record retrieval but will have slightly longer turnaround times and shipping costs.
Speed, time, and efficiency are critical to contract processing. Follow-up is essential to getting contracts returned quickly. It’s important to understand the resources you need and staffing requirements. Outsourcing your contract processing can be an expedient solution to getting your contracts signed.
Once you have received your signed contract packets, you will begin the initial medical records retrieval to determine if you have a case.
Reviewing medical records is essential when you’re screening hundreds of mass tort plaintiffs and to understand the complexities of your case.
Running a mass tort campaign can challenge your staff and resources. Setting your intake criteria, prequalifying calls, handling contracts, and retrieving medical records all take great effort and oversight. Everything your firm does must be compliant with security and privacy standards. At CAMG, we offer seamlessly integrated services to move you through each step of the process, saving you time and money.
Find out more about our intake services, contract services or our medical records division by speaking with one of our sales associates at (800) 200-CAMG or reach out to us here .