Woodland Hills, CA – Consumer Attorney Marketing Group has announced the promotion of Orlando Barcenas to Vice President, Operations, for the company. In his new role, Orlando will report to CAMG Chief Operating Officer Shelly Silveri.
“Orlando has demonstrated in the past few years that he can take the vision provided and work collaboratively with his team to execute the vision in building what we have before us today,” said Shelly Silveri.
Mr. Barcenas joined CAMG as Director of Operations in 2015 in order to launch a call center that would work to ensure contract completion for CAMG’s law firm clients. Under Mr. Barcenas, the call center, now known as Consumer Attorney Contract Services (CACS) has grown to include over 70 employees. Barcenas also helped establish Consumer Attorney Telephone Services, a separate division of the company dedicated to managing the quality control of the outsource call center.
In 2017, under the management of Barcenas, the Company started the Pensacola, Florida –based Consumer Attorney Record Services division, which has grown from a handful of employees to a staff of over 70 and growing. Each of CAMG’s ancillary services supports the work of the company’s media business, while also serving as a stand-alone, value-added product offered to the company’s law firm clients.
Prior to joining CAMG, Mr. Barcenas worked with Hampton Direct, a leader in the Direct Response industry, where he helped manage DRTV campaigns and helped launch several products into retail. Mr. Barcenas also was a Sr. Manager, Customer Service at GSI Commerce an eBay company, where he directly managed over 250 customer service agents supporting thousands of DRTV campaigns.