Every Case Starts with a Call
We developed our Intake Services division (CATS) to provide law firms with 24/7 coverage, using the best practices of call handling. CATS is the largest legal call center in the country, backed by a professional staff and cutting-edge technology.
CATS offers award-winning call center services experts to handle your firm’s inbound and outbound needs. Our team of legal intake experts streamlines your reception and intake processes to optimize lead conversions and bring you more qualified cases.
- Over 300 experienced English and Spanish speaking agents for any type of campaign
- Continuous sophisticated training for all agents
- Intakes treated with clarity, sensitivity, and efficiency
- No abandoned calls
- The shortest hold times in the industry
Industry Leading Services
Our Intake Services division acts as an extension of your law firm with customizable phone handling, call routing, and messaging.
We also offer:
- Appointment scheduling
- Web form and live chat callbacks
- Mass callbacks to lead lists
- Case management and CRM integration
- After hours call transfer
- Full API support
- 3-day quick start, except for more complex multi-practice set-up
- Clients provide intake scripts or choose from our vast library of templates
Always Transparent, from Calls to Contracts
Every call is recorded and logged so you’ll know the date, time, duration, and originating number. Our secure online portal makes it easy to check call logs and recordings with 24/7 client support and monitoring.
Conversion rates are the best measure of call quality. By following best call handling practices, we can make sure your calls ultimately become signed contracts. When you bundle CATS with Consumer Attorney Contract Services, qualified calls are transferred to our contract-processing division in real-time with expedited signing. Contract packet delivery and pickup are scheduled and tracked.
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I have worked with CAMG for years. Not only are they great at delivering, but they are great people to work with!
CAMG is always accommodating and willing to work in a way that supports your office as an extension of your team.
Steve Nober and the team at CAMG are responsive, ethical, talented, reasonably priced, and easy to work with!
If you are looking for professional, hardworking people who produce great results and then take you out for a nice dinner, look no further than CAMG
Combine this service with some or all of our other services to get your best response...
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We developed our monthly Legal Marketing Index™ to share pertinent media industry monitoring data and proprietary response data, as well as analysis for the most practice areas. We also publish our individual Reference Guides for a deeper dive.