Intake Services

Every Case Starts with a Call

We developed our Intake Services division (CATS) to provide law firms with 24/7 coverage, using the best practices of call handling. CATS is the largest legal call center in the country, backed by a professional staff and cutting-edge technology.

Call Handling

CATS offers award-winning call center services experts to handle your firm’s inbound and outbound needs. Our team of legal intake experts streamlines your reception and intake processes to optimize lead conversions and bring you more qualified cases.

  • Over 300 experienced English and Spanish speaking agents for any type of campaign
  • Continuous sophisticated training for all agents
  • Intakes treated with clarity, sensitivity, and efficiency
  • No abandoned calls
  • The shortest hold times in the industry

Industry Leading Services

Our Intake Services division acts as an extension of your law firm with customizable phone handling, call routing, and messaging.

We also offer:

  • Appointment scheduling
  • Web form and live chat callbacks
  • Mass callbacks to lead lists
  • Case management and CRM integration
  • After hours call transfer
  • Full API support
  • 3-day quick start, except for more complex multi-practice set-up
  • Clients provide intake scripts or choose from our vast library of templates

Always Transparent, from Calls to Contracts

Every call is recorded and logged so you’ll know the date, time, duration, and originating number. Our secure online portal makes it easy to check call logs and recordings with 24/7 client support and monitoring.

Conversion rates are the best measure of call quality. By following best call handling practices, we can make sure your calls ultimately become signed contracts. When you bundle CATS with Consumer Attorney Contract Services, qualified calls are transferred to our contract-processing division in real-time with expedited signing. Contract packet delivery and pickup are scheduled and tracked.

Is your firm in the Top 3 of Google Search?

Our comprehensive SEO program is designed to get you in the Top 3 Google Search results and keep you there. Contact us today for a complimentary audit and review.

CAMG Ethics White Paper

Now more than ever, ethics count. “A Lawyer’s Ethics Obligations When Participating in a Lead Generation Program,” authored by a team of ethics and compliance attorneys, is continuously updated with the latest rules.

Are you looking for data-driven marketing for your law firm?

As a full-service agency, CAMG handles everything from marketing and creative to the support your law firm needs to operate campaigns at the maximum efficiency.
Photo of a Consumer Attorney Marketing Group employee

CAMG has really made the entire mass torts marketing process seamless.

Bobby Warner , Warner Law Offices
Photo of a Consumer Attorney Marketing Group employee

CAMG’s commercials are the best in the business!

Gregory D. Rueb , Dalimonte Rueb

Combine this service with some or all of our other services to get your best response...

Telephone icon

Phone Management

CAMG offers one of the country’s largest inventories of memorable vanity phone numbers and also provides unique tracking numbers to monitor campaign performance to ensure each dollar is spent for efficiency of marketing.

Document icon

Contract Services

Consumer Attorney Contract Services (CACS) representatives are experts in legal contract acquisitions. We understand the highly competitive legal market and the importance of getting your clients signed.

Medical record retrieval icon

Medical Record Retrieval

CAMG offers medical record retrieval services to law firms so they can focus on the case at hand. Contact us so we can help you get medical records for your clients.

Medical record retrieval icon

Medical Record Review

Find out the importance of medical record review and how CAMG can help your law firm review medical records to substantiate a client’s health-related claims.

Data publishing logo

Data Publishing

We developed our monthly Legal Marketing Index™ to share pertinent media industry monitoring data and proprietary response data, as well as analysis for the most practice areas. We also publish our individual Reference Guides for a deeper dive.

The CAMG Legal Marketing Index®

Significantly Increase your Marketing Success, on us.

CAMG’s Legal Marketing Index® offers unprecedented reporting and comprehensive analysis of real-time data. Because more intelligent marketing decisions mean a better ROI.
Scroll to Top